Diablo DDOS

[erhan]

Steven you reported that the problem is solved, but we still actively see that the websites we host can not be accessed. Check for example, dualvision.com.

Thanks...

[Steven]

Hi Erhan,
Checking now as it seems relegated to a few IPs.

-Steven

[nuno]

Hi Steve

I have the same problem.
None of my customers cannot open their websites

Thank you

[Steven]

Hi Nuno,
Yep, there are 4 resellers who have this same exact issue. We have Cisco on the phone as well.

-Steven

[karay]

Diablo is now offline for more than 24hours :mad:

You should do something. We are resellers and you have promised us 99,9% uptime :mad:

Our customers are very angry with us... They can't open their web sites. They can't access their email accounts...

Diablo should be fixed asap and all clients should be refunded :mad:

[Steven]

Diablo is now offline for more than 24hours :mad:

You should do something. We are resellers and you have promised us 99,9% uptime :mad:

Our customers are very angry with us... They can't open their web sites. They can't access their email accounts...

Diablo should be fixed asap and all clients should be refunded :mad:

Hi Kiray,
What sites are down? Have you logged a helpdesk ticket?

-Steven

[nuno]

Hi

Steve any news about the DDoS attack?

thanks!

[Chele]

My customers have been really patient, but we're coming to the end of day 3 without access to our sites. joeedwards.net ariatravel.com horizonkids.com riustek.com etc.

[Steven]

If anyone is having access issues, please grab me online via instant messenger so we can see what the issue is for you asap.

-Steven

[nuno]

Hi Steve

Right now i'm at work and the firewall block all instant messenger.

I'm in europe and this morning my access issues are only with http services. Mail and FTP work fine.

Everytime I try access some client website I get or a dns error or the website open but it's to slow.

thanks

[Chele]

Hi Steve,
We spoke on IM late last night and nothing has changed. One thing I did notice was that when this first started happening Mark was able to do something and the sites would be available for a "few" minutes, but gradually slowed down again.

[nathanpalmer]

I am having issues with my sites as well. I talked to you on IM yesterday and everything got worked out. But it's back again today. I did submit a helpdesk request about 5-10 minutes ago.

Nathan

[Steven]

Can you 3 let me know if there is any issue now. I am on IM and have been all day :)

-Steven

[nuno]

Hi Steve

I think everthing it's OK!

I can't test the mail service via pop3 and the FTP but all my clients websites are ok!

Thanks!

[Steven]

Perfect :) We have other clients (2) confirming it works for them. Chele, how are you looking?

-Steven

[nuno]

Steve,

Is possible to give some information about the DDoS attack?
The attack was direct to diablo IP or direct to one domain host in diablo?

thank you!

[Steven]

Hi Nuno,
It's very complex, but yes, I will post it here.

-Steven

[nathanpalmer]

All of my domains seem to be responding consistently now. They were off and on earlier.

Thanks,

Nathan

[karay]

Diablo seems to be ok after almost 3 days.

I believe that IH should refund all affected customers ;)

[Chele]

So far so good. Things were a little slow this morning and a couple of timeouts on emails. But overall it's been smooth sailing this afternoon.

[Chele]

The slowness has become an issue and I've put in a ticket. And the response I get from the tech is:

--------------------------------------------------------------------------------
Hi,

we see that it's your local prohibition (to make traces at least).
So, please contact your ISP and reopen the ticket if needed.

Thanks
----
Nick

Please help! Sites and email have been slow, but I was so happy when things were back up and running I didn't sweat it. Sites like http://www.ariatravel.com to name one.

[Steven]

We have no other users saying it's slow Chele. Can you please provide us with a traceroute..

-Steven