Support?

[tastybrains]

I'm just posting because I've been unable to get a response to my requests for support. I first wrote in on Feb 28, got a response on March 5 to say that it was being looked into, and nothing since then.

I realize that this is a small company & that it can take time to triage support requests and get to everyone, but we're on the 2nd week with no real response. Is this normal for Insider Hosting?

My most recent ticket ID is 16551 if anyone can help me with this. My replies to my tickets are going pretty much unanswered, and while I'd really like to stick with Insider Hosting, I obviously can't justify it if no one will respond to me.

[kyhost]

That's not normal. Response time here is usually VERY fast.

[Steven]

Hello,
Checking on this now as I see every ticket is replied to.

-Steven

[tastybrains]

Steven,

Thanks, but my tickets are still unresponded to. And now there is a VERY serious billing error with my account. I tried to call the phone # on the "contact us" page, but the voicemailboxes are full.

Please, I am begging you to help me resolve these things.

- Gillian

[tastybrains]

...Still waiting...

What is going on?

I'm not trying to be a jerk either - I've been very happy with Insider Hosting (originally was w/ Hostradius) since about 2003/2004. But this is crazy - why won't you get back to me?

[Steven]

Have you checked your prior tickets? I also replied to that latest one too :)

-Steven